Latest Travel Update
as of August 25
As we continue to face the uncertainty caused by the recent outbreak of Coronavirus, we would like to share with you the current status of our trips. Our main priority in these unprecedented times is ensuring the safety and well-being of our guests and staff. During these difficult times for everyone, we also want to give you as much flexibility as possible with regards to payment and cancellation policies. With this in mind please see below the latest updates regarding the status of our 2020 trips and our updated payment and cancellation policies:
1. All trips through Oct 23, 2020
All trips with a start date through October 23, 2020 have now been cancelled. All payments will be applied as trip credits towards any future Thomson Bike Tours trip (with no expiry date).
2. All trips from Oct 24 through Dec 31, 2020
Trips with a start date on or after October 24 are still scheduled to go ahead as planned. However, the current resurgence of COVID-19 throughout the world makes it highly unlikely that we’ll be able to run these trips.
We’re monitoring the situation carefully and will provide our next travel update on or around September 15.
Cancellation Policy (all trips from Oct 24 through Dec 31, 2020)
We understand that the COVID-19 outbreak has generated a lot of uncertainty, so we’ve made our cancellation policy for our end of season 2020 trips much more flexible:
- If Thomson Bike Tours cancels the trip: any payments made on or after June 1 will be refunded. Any payments made before June 1 will be applied as a trip credit towards any future trip (with no expiry date).
- If you cancel your trip: based on the date of your cancellation, the following cancellation terms will apply:
IF YOU CANCEL YOUR TRIP…
|more than 14 days prior to departure||We will refund your payment minus the $500 deposit (applied as a future trip credit)|
|between 5 and 14 days prior to departure||We will refund 50% of the total trip price minus the $500 deposit (applied as a future trip credit)|
|less than 5 days prior to departure||No refund (the $500 deposit will be applied as a future trip credit)|
Please note that trip credits are non-refundable.
If you have any questions about the status of your trip or our payment/cancellation policies, please contact Nancy Cantu at: email@example.com.
With best regards,
CEO Thomson Bike Tours